- Personal Information & Collection – CAMERACANADA
will, in the course of doing business with its customers, request
and keep personal information which may include name, address,
email address, gender, telephone number, opinions, evaluations,
credit and related financial information (including name on credit
card, credit card number and expiry date), billing records, and
service requirements. When such information is requested and
supplied, we will inform you of the reason we require this information
and obtain your consent, either express or implied, to such usage.
CAMERACANADA will collect and retain only the information that
is necessary for these uses.
- Use of Personal Information – CAMERACANADA
uses personal information primarily for the purpose of fulfilling
orders for the products and services we sell and offer to our
customers. Personal information may also be used to provide “after
sale” services relating to product warranties and recalls.
If you have a house account with CAMERACANADA, personal information
will be used to keep you informed of activity on your account
and to communicate with you concerning other products and services
that may interest you.
- Disclosure and Retention of Personal Information – CAMERACANADA
does not sell, lease or trade personal information to third parties.
To assist us to more effectively serve our customer’s needs,
we may share personal information with selected suppliers and
service providers so they can keep you advised of warranty and
service issues and product recalls and updates. Information will
also be shared with credit card companies and financial institutions
and their related service companies for the purpose of fulfilling
credit card transactions. Such information will only be provided
as and when necessary and may be used only for the agreed purpose
subject to strict rules of confidentiality. Personal information
may be disclosed as required by law, such as by Court order or
other legal process. Personal information will only be kept as
long as required to maintain account information, to meet government
record-keeping requirements and to maintain warranty and service
- Accuracy of Personal Information – CAMERACANADA
will make every effort to ensure that the Personal Information
it has on record is accurate, complete and up-to-date. If, for
any reason, account information or any other Personal Information
needs to be changed, deleted or up-dated, we request all customers
to contact us so that our records can be properly maintained.
Should a customer ever wish to verify any of their Personal Information,
they should contact CAMERACANADA and ask to review their information.
- Security of Personal Information – CAMERACANADA
realizes the importance of keeping Personal Information confidential
and our employees are required to follow strict procedures to
protect the confidentiality of this information. We also have
systems in place to ensure that non-authorized users cannot access
the Personal Information database that CAMERACANADA maintains.
Further, when we receive credit card information on our e-commerce
websites, we protect the security of this data through industry
proven encryption technology.
- Complaint Resolution Procedures- CAMERACANADA
is committed to resolving any complaints or disputes quickly
and efficiently. Should you have any concerns or questions about
661-0325 (800-668-3456 for out of town customers), or by e-mailing
us at www.cameracanada.com,
or by mail at 217 Dundas Street, London, Ontario, N6A 1H1. Our
designated Privacy and Security Coordinator will be pleased to
handle your inquiry. In the event that you wish to file a complaint
Coordinator will make every effort to resolve your complaint
promptly to your satisfaction. In the event that a complaint
cannot be satisfactorily handled through our normal internal
procedures, CAMERACANADA is prepared to refer the dispute to
an independent third party and to abide by the ruling of that
requests that you visit our website www.cameracanada.com to